Privacy Policy

Privacy Policy

This Privacy Policy explains how Nexora collects and uses personal information when you visit nexorahealth.co, place an order or contact us.

1. Who We Are

Nexora is operated by Vilero, whose business address is 5830 E 2nd St, Ste 7000 #31787, Casper, WY 82609, United States. Vilero is the controller responsible for the personal information described in this policy.

Email: support@nexorahealth.co

[ADD ANY REQUIRED DATA PROTECTION OFFICER OR REGIONAL REPRESENTATIVE CONTACT DETAILS, IF APPLICABLE.]

2. Information We Collect

Depending on how you interact with our store, we collect:

  • Contact and order details: your name, email, billing and delivery addresses, phone number if provided, items purchased and transaction records.

  • Support information: messages, order references and any photos or other information you choose to send us.

  • Technical and browsing information: your IP address, browser and device details, store interactions and privacy preferences, subject to the consent requirements described below.

Information comes directly from you, from your interactions with the store and from providers involved in payments and delivery. Payment information is processed by the payment providers used at checkout.

Details needed for payment and delivery are necessary to complete your order. Please do not send full payment card details or unnecessary medical information by email.

3. How We Use Your Information

Where the GDPR or UK GDPR applies, we rely on the following legal bases:

Purpose Legal basis
Process orders, payments, delivery, returns and order-related support. Performance of our contract with you.
Answer general enquiries. Our legitimate interest in assisting customers.
Protect the store and prevent fraud. Our legitimate interest in maintaining a secure business, balanced against your rights.
Keep records required for tax, accounting or other legal obligations. Compliance with legal obligations.
Send opted-in marketing and use consent-based analytics or advertising tools, where enabled. Your consent.

4. Sharing Information and Shopify

We share relevant information with providers involved in operating the store, processing payments, fulfilling and delivering orders, providing support and meeting accounting or legal requirements. We may also disclose information when required by law or necessary to establish or defend legal claims.

Our store is powered by Shopify. Shopify processes customer information to provide its platform and may process information for its own purposes in connection with certain services.

If Shopify Network Intelligence and Enhanced Services are enabled, Shopify can use shopping activity across merchants to support personalised experiences, analytics and advertising, subject to applicable privacy choices.

Learn more in Shopify’s Consumer Privacy Policy. Shopify’s own privacy choices are available through its Privacy Portal.

5. Cookies, Analytics and Marketing

Essential cookies support functions such as the shopping cart, checkout, security and remembering your privacy choices. Where consent is required, non-essential analytics and advertising technologies are used only after you agree.

Active analytics and advertising tools: [LIST THE TOOLS ACTUALLY ENABLED, THEIR PURPOSES, DATA COLLECTED AND PRIVACY LINKS, OR STATE “NONE”.]

Manage your preferences: [INSERT THE ACTUAL COOKIE SETTINGS LINK OR EXPLAIN HOW TO REOPEN THE CONSENT PANEL.]

You can refuse optional cookies or withdraw consent without losing access to the basic shopping service. Browser settings can also control cookies, although blocking essential cookies may affect checkout.

If you subscribe to marketing emails, you can unsubscribe using the link in an email or by contacting us. Unsubscribing does not stop essential messages about your order.

[CONFIRM ANY SHARING FOR TARGETED ADVERTISING AND ADD THE REQUIRED DATA-SHARING OPT-OUT METHOD FOR THE MARKETS YOU SERVE, IF APPLICABLE.]

6. How Long We Keep Information

We keep order and transaction records for the periods required by applicable tax and accounting laws and, where necessary, to handle returns, warranties or legal claims.

Support records are kept for the time needed to resolve your enquiry and address related claims. Marketing information is kept while your subscription remains active; a limited record of an opt-out may be retained to respect your choice.

Cookie and analytics retention periods are described in [YOUR COOKIE SETTINGS OR TOOL-SPECIFIC RETENTION INFORMATION]. Information is deleted or anonymised when it is no longer needed, subject to legal retention requirements.

7. International Data Transfers

Shopify and other service providers may process information outside your country. Transfers subject to EEA or UK data protection law require appropriate protection, such as a recognised adequacy decision or applicable contractual safeguards.

Transfers relevant to this store: [CONFIRM THE PROVIDERS, DESTINATION COUNTRIES AND TRANSFER SAFEGUARDS ACTUALLY USED.]

Contact us if you would like information about the safeguards applicable to your data, including how to obtain a copy where available.

8. Your Privacy Rights

Depending on applicable law, you may have rights to access, correct or delete your information, obtain a portable copy, restrict processing or object to processing based on legitimate interests. You can object to direct marketing and withdraw consent at any time. Withdrawal does not affect earlier lawful processing.

To make a request, email support@nexorahealth.co. We may ask for information needed to verify your identity. We respond within applicable legal deadlines, normally one month for GDPR requests, subject to permitted extensions.

Some requests are subject to legal exceptions, including obligations to retain transaction records. You can also complain to the data protection authority in your country; contacting us first is not a requirement.

9. Automated Decisions

[CONFIRM WHETHER DECISIONS WITH LEGAL OR SIMILARLY SIGNIFICANT EFFECTS, SUCH AS REJECTING AN ORDER, ARE MADE SOLELY AUTOMATICALLY. IF SO, DESCRIBE THE LOGIC, EFFECTS, LEGAL BASIS AND AVAILABLE HUMAN REVIEW.]

10. Protecting Your Information

We use appropriate technical and organisational measures to protect personal information and limit access to people and providers who need it for the purposes described in this policy. No online service can guarantee absolute security.

11. Updates and Contact

We may update this policy when our practices or legal requirements change. The date below shows the latest revision; material changes will be communicated where required.

For privacy questions or requests, contact support@nexorahealth.co.

Last updated: 4 October 2026.