Returns & Refunds

At Nexora, we want you to feel comfortable with your purchase. This policy explains our 90-day money-back guarantee, how to arrange a return and how refunds are handled.

90-Day Money-Back Guarantee

If your Nexora purchase isn’t right for you, notify us within 90 calendar days of receiving it to request a return and a refund of the price paid for the returned product.

You may try the device as intended. Normal use in accordance with the supplied instructions does not make your purchase ineligible for this guarantee.

This voluntary guarantee is additional to your statutory consumer rights.

How to Request a Return

Email support@nexorahealth.co and include:

• Your order number.

• Your name and the email address used for the order.

• The item you wish to return.

Our team will provide the correct return address and instructions. Please contact us before posting your parcel so we can direct it to the right location.

Your notification is recorded when you contact us. A valid statutory withdrawal does not require our prior approval.

Please send the item back within 14 calendar days of notifying us. If a delay in providing instructions is caused by us, we will not hold that delay against you.

Condition of Returned Items

Please return the device with its supplied accessories and pack everything securely. Use the original packaging if you still have it; original packaging is not a condition of a valid statutory return.

Damage caused by misuse, unauthorised modifications or accidents is not covered by the voluntary 90-day guarantee. This does not limit your rights concerning a faulty or misdescribed product.

Return Shipping Costs

For returns because you change your mind or the product isn’t right for you, you pay the return postage.

If the item is faulty, damaged on arrival, incorrect or not as described, Nexora covers the necessary return shipping costs. Contact our team so we can arrange this.

We recommend using a tracked service and keeping your proof of postage.

Refunds

Eligible refunds are based on the amount you actually paid for the returned product and are issued to your original payment method.

We issue refunds without undue delay and within 14 calendar days of receiving your return notification. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first.

Where required by applicable law, we also refund the original standard delivery charge. For change-of-mind returns, additional charges for an upgraded delivery service are not refunded beyond the cost of standard delivery, unless the law requires otherwise.

Your bank or payment provider may need additional time for the refund to appear. If you need help checking a refund, contact our support team.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, contains the wrong item or develops a fault, email support@nexorahealth.co with your order number and a description of the issue.

Photos or a short video, where available, can help us understand the problem. We will arrange the appropriate repair, replacement or refund in accordance with your statutory rights.

The expiry of our 90-day guarantee does not remove any continuing rights you have under consumer law.

Your Statutory Consumer Rights

For online purchases covered by EU or UK withdrawal rules, you normally have 14 calendar days after receiving the goods to notify us that you wish to cancel, without giving a reason. You then have a further 14 calendar days to send them back.

EU consumers also benefit from a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract. Other local rules may provide additional protection.

Nothing in this policy excludes or reduces your mandatory rights. Our 90-day guarantee does not replace statutory withdrawal rights or legal guarantees.

Cancelling an Order Before Dispatch

If you wish to cancel an order before it is dispatched, contact us as soon as possible at support@nexorahealth.co.

We will do our best to stop the shipment. If the order has already been dispatched, you can still exercise any applicable cancellation or return rights.

Contact Us

For help with returns or refunds, email support@nexorahealth.co.

We aim to respond within 1–2 business days. Please include your order number so we can assist you.

Last updated: 4 October 2026.