Shipping & Delivery

At Nexora, we prepare every order with care. Below you’ll find information about order processing, delivery times and tracking.

Order Processing

Orders are usually processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays are processed from the next business day.

During periods of high demand, processing may occasionally take longer. We will notify you by email if a significant delay affects your order.

Estimated Delivery Times

After dispatch, estimated delivery takes 7–15 business days.

This is in addition to the 1–3 business days required for processing, giving an estimated total of 8–18 business days after payment confirmation.

Business days are Monday to Friday, excluding public holidays.

Delivery times may vary depending on the destination, customs procedures and transport conditions. These estimates do not limit your statutory rights in the event of a delay or non-delivery.

Delivery Destinations

We deliver to the destinations available at checkout.

Some locations may be subject to transport restrictions. If we cannot deliver to your address, we will contact you and refund your order if no suitable alternative is agreed.

Free Standard Shipping

Standard shipping is free on Nexora orders.

If a paid delivery option is available, its cost will be shown before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to follow your parcel.

Initial tracking updates may take 2–5 business days to appear in the carrier’s system.

During international transit, tracking may remain unchanged for a few days between stages. This does not necessarily mean your parcel has stopped moving.

Orders Sent in Separate Parcels

Items from the same order may occasionally be dispatched separately for logistical reasons.

You may therefore receive more than one parcel and tracking number. You will not be charged additional shipping fees for these separate shipments.

Incorrect or Incomplete Addresses

Please check your delivery address before placing your order, including your name, street number, postcode, town or city, and any apartment or unit details.

If you notice an error, contact us promptly at support@nexorahealth.co with your order number and the correct address.

We will do our best to update the address before dispatch. Changes cannot be guaranteed once the carrier has taken charge of the parcel.

If a parcel is returned because of an incorrect or incomplete address, we will contact you to arrange the next steps. Any reshipping charges will be communicated before a new shipment is arranged.

Customs and Taxes

Information about taxes and any applicable import charges is provided before payment.

International shipments may be subject to customs procedures that extend delivery times.

If the carrier requests unexpected charges, contact our support team so we can review the situation.

Delayed Orders

If your order has not arrived by the end of the estimated delivery period:

Check the latest tracking information.
Check the delivery address provided with your order.
Email support@nexorahealth.co with your order number.

We will check the situation with the carrier and help you resolve it.

If the agreed delivery period has passed, you may ask us in writing to deliver within a reasonable additional period. If delivery is still not completed within that period, you may cancel the order and receive a full refund.

We will issue the refund without undue delay and no later than 14 calendar days after cancellation. Any right to immediate cancellation or an earlier refund under applicable consumer law remains unaffected.

Lost Parcels or Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you have not received it, check whether a member of your household has accepted it or whether the carrier has left it at a stated collection point.

Then contact us at support@nexorahealth.co with your order number.

We will investigate with the carrier. If loss or non-delivery is established, we will arrange a replacement shipment or refund in accordance with your statutory rights.

Damaged Parcels or Missing Items

If your parcel arrives damaged or an item is missing, contact us as soon as you notice the problem.

Include your order number, a description of the issue and, where possible, photos of the parcel and items received. This information helps us handle your request.

Contact Us

For questions about shipping or delivery, email support@nexorahealth.co.

We aim to respond within 1–2 business days.

Please include your order number to help us assist you.

Last updated: 4 October 2026.