Terms of Service

These Terms of Service govern purchases from Nexora and your use of nexorahealth.co. Please read them before placing an order. Our Shipping & Delivery, Returns & Refunds and Privacy policies provide further information.

1. About Nexora

Nexora is operated by Vilero.

Business address: 5830 E 2nd St, Ste 7000 #31787, Casper, WY 82609, United States.

Email: support@nexorahealth.co
Telephone: +1 307-303-9589

In these Terms, “we”, “us” and “our” refer to Vilero, operating the Nexora store.

2. Using Our Store

To place an order, you must have the legal capacity to enter into a purchase contract. Provide accurate contact, payment and delivery information and use a payment method you are authorised to use.

You must not use the store for unlawful activities, fraudulent transactions, unauthorised access or actions that disrupt the website or harm other users.

3. Product Information and Prices

The product page describes the item, its features and what is included. Images may appear slightly different depending on your screen; this does not limit your right to receive goods that match their description.

Prices are shown in the currency displayed at checkout. Taxes and any applicable charges are disclosed before payment. Standard shipping is free. Conditions for discounts or promotional offers are stated with the offer.

Price changes apply to future orders. We will not increase the price of an accepted order without your agreement.

4. Orders and Payment

Please review your order and delivery details before completing payment. Payment methods available to you are displayed at checkout.

Your purchase contract is formed when we send your order confirmation after successful payment confirmation. Keep this email for your records.

If we cannot fulfil your order, we will contact you to discuss the situation. We will not substitute a different product without your agreement. If no suitable solution is agreed, we will refund the amount paid for the unfulfilled order without undue delay. Your other statutory remedies remain unaffected.

If you need to change an address or cancel before dispatch, email us as soon as possible. We will do our best to stop or update the shipment. Your applicable cancellation and return rights remain available after dispatch.

5. Shipping and Delivery

We deliver to the destinations available at checkout.

  • Processing: usually 1–3 business days after payment confirmation.

  • Delivery: estimated 7–15 business days after dispatch.

  • Total estimated timeframe: 8–18 business days after payment confirmation.

Business days are Monday to Friday, excluding public holidays. We will email your tracking details after dispatch.

Delivery estimates do not remove your rights if goods are delayed, lost or not delivered. Our responsibility for goods in transit continues until you or a person you designate receives them, subject to applicable law.

See our Shipping & Delivery Policy for tracking, customs, address changes and delivery issues.

6. Returns and Refunds

Our 90-day money-back guarantee allows you to notify us within 90 calendar days of receiving your product to request a return and refund of the product price paid. Normal use in accordance with the supplied instructions does not make your purchase ineligible.

This voluntary guarantee supplements your statutory rights. For online purchases covered by EU or UK withdrawal rules, you normally have 14 calendar days after receiving the goods to notify us that you wish to withdraw, without giving a reason, followed by a further 14 calendar days to return them.

You pay return postage for a change-of-mind return. We cover necessary return shipping for goods that are faulty, damaged on arrival, incorrect or not as described.

Eligible refunds are issued to the original payment method. Full return procedures and refund timelines are set out in our Returns & Refunds Policy. A valid statutory withdrawal does not require our prior approval.

Email support@nexorahealth.co for the appropriate return address. The business address above may differ from the return address.

7. Faulty Goods and Legal Guarantees

If an item is faulty, damaged, incorrect or does not match its description, contact us with your order number and a description of the issue. Photos or a video may help where available.

We will provide the remedy required by applicable law, such as repair, replacement, a price reduction or refund. EU consumers benefit from a minimum two-year legal guarantee for non-conforming goods. The expiry of our 90-day guarantee does not remove continuing statutory rights.

8. Product Use

Follow the instructions and safety warnings supplied with your product. If the item appears damaged or does not operate as described, stop using it and contact us.

Any stated product benefits must be read alongside the product description and instructions. Individual experiences may vary; this does not limit rights arising from our product descriptions or promises.

9. Website Content and Privacy

Use of protected text, images, logos and other website content is subject to applicable intellectual property law. Commercial reproduction requires permission unless the law allows otherwise.

Our store is powered by Shopify. Personal information is processed as explained in our Privacy Policy, including information about Shopify, privacy choices and your rights.

10. Our Responsibilities

We remain responsible for fulfilling our contractual obligations in accordance with applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, death or personal injury caused by negligence, applicable product liability, or mandatory consumer rights.

11. Complaints and Applicable Law

For a complaint, email support@nexorahealth.co with your order number and details of the issue. We aim to respond within 1–2 business days.

Nothing in these Terms removes mandatory consumer protections that apply to you in your country of residence. You may use any dispute-resolution or court procedures available under applicable law; contacting us first is not a condition of exercising your legal rights.

12. Changes to These Terms

We may update these Terms for future orders. The version available when you place your order applies to that purchase, unless a change is required by law or agreed with you.

If a term is found invalid or unenforceable, the remaining terms continue to apply where legally possible.

13. Optional Withdrawal Form

You may use the following form, or email any clear statement of your decision to withdraw. Using this form is not compulsory.

To: Vilero, 5830 E 2nd St, Ste 7000 #31787, Casper, WY 82609, United States.
Email: support@nexorahealth.co

I hereby give notice that I withdraw from my contract of sale for the following goods:

  • Goods:

  • Order number:

  • Ordered on / received on:

  • Customer name:

  • Customer address:

  • Date:

  • Signature — only if submitted on paper:

Last updated: 4 October 2026.